CX99's Privacy Policy — Your information is completely secure

CX99 An internationally licensed online gaming platform built for Bangladeshi players. We understand that when you join us, you're placing your trust in us to keep your personal information safe — and protecting that trust is our first responsibility.

This Privacy Policy This ("Policy") describes what personal information CX99 collects, why it is collected, how it is used, how long it is retained, and what rights you have. This Policy is written in full to ensure every player in Bangladesh can easily understand it.

This policy applies when you:

• You browse the CX99 website or use the mobile app.
• You register an account with CX99.
• Play games, make deposits, or request withdrawals.
• You contact our customer support team.

CX99 collects only what is necessary. The table below provides full details:

CX99 uses your information for the following purposes:

• Account Management: To handle registration, login, password resets, and ensure account security.
• Payment processing: To process deposits and withdrawals successfully and verify transactions.
• KYC and Fraud Prevention: To verify age, confirm identity, and prevent money laundering.
• Customer support: To address your complaints and questions and to resolve any issues.
• Platform development: To improve the gaming experience and develop new features.
• Legal Obligations: To comply with applicable laws and regulatory requirements.

CX99 will never your information Never sold to third parties for advertising. Your information is used solely for the purposes stated above.

CX99 does not retain your information longer than necessary. Retention periods depend on the type of data and applicable legal requirements:

• Active Account Information: Retained for as long as your account remains active.
• Transaction Records: Retained for up to 5 years in accordance with financial regulatory requirements.
• KYC Documents: After account closure, data may be retained for up to 3 years as required by law.
• Support Conversations: Retained for up to 1 year after the issue is resolved.

Once the above retention periods have passed, your information is securely deleted or anonymized in a way that makes it impossible to identify you.

CX99 may share information with third parties in limited cases and under strict conditions:

• Payment providers: bKash, Nagad, Rocket — only the information needed to complete transactions.
• Game providers: Evolution, Pragmatic Play — minimum data shared for game operation purposes.
• KYC Service Provider: Authorized agencies for identity verification.
• Law Enforcement Agencies: In compliance with a court order or valid legal directive.

Before sharing your data with any third party, we ensure they follow the same standard of privacy practices and are contractually bound to protect your data.

CX99 uses cookies on its website and app. Cookies are small data files stored on your device that help the platform function more effectively.

Cookies used by CX99:

• Essential cookies: To maintain your login session and ensure security. These cannot be disabled.
• Performance cookies: To monitor website speed and performance.
• Preference cookies: To remember your language, settings, and preferences.

You can manage cookies through your browser settings, though disabling essential cookies may affect the platform's functionality.

As a CX99 user, you have the following rights:

CX99 is strictly for users aged 18 and above. We do not knowingly collect personal information from minors.

• Age is verified at the time of registration.
• Additional KYC documents may be requested in cases of suspected fraud.
• If a minor's account is detected, it will be immediately closed and all associated data deleted.

CX99 may update this Privacy Policy when necessary. If changes are made:

• The "Last Updated" date at the top of the page will be revised.
• For significant changes, an SMS will be sent to your registered mobile number.
• A notice will be posted on the website before any changes take effect.

Continued use of CX99 after an update constitutes your acceptance of the revised Policy. We recommend checking this page regularly.

For any questions, complaints, or requests regarding this Privacy Policy, please get in touch with us:

• Email: [email protected]
• Live Chat: Click the chat icon at the bottom right of the CX99 website.
• Response Time: Responses are typically provided within 24 hours.

We take every complaint seriously and make every effort to resolve it as quickly as possible. We welcome communications in English.