1. Home
  2. Responsible Gaming
Responsible Gaming

At CX99 Responsible Gaming — Play with enjoyment, stay in control

CX99 believes gaming should be a safe form of entertainment — not a source of stress or harm. Our responsible gaming policy helps you get the most enjoyment while staying within your limits.

Register App Download
18+
For Adults Only
24/7
Support Services
5+
Protection Tools
100%
Transparent Policy
Our Commitment

CX99's Responsible Gaming Features

We make sure every player has a safe, secure, and enjoyable experience.

Set Bet Limit
At CX99, you can set your own daily, weekly, or monthly betting limits. These limits take effect immediately and remain in place until you choose to raise them.
Time Control Feature
You can set a daily time limit for gaming in advance. Once that time is up, CX99 will automatically notify you to end your session.
Cooling-Off Break
If you feel like you need a break for a while, you can use cx99's cooling-off feature to temporarily suspend your account for anywhere between 24 hours and 30 days.
Self-Exclusion Option
If you feel gaming is having a negative impact on your life, consider self-exclusion. You can fully deactivate your account for anywhere between 6 months and 5 years.
Deposit Limit Control
You can set a maximum limit on how much BDT you deposit within a given period. This effectively prevents you from going beyond your budget.
Professional Support Connect
CX99 is connected with professional organizations specializing in gambling addiction. If needed, our support team can refer you to the right help center.
Content
Keep in mind: Gaming is for entertainment — not income. Responsible play means knowing your limits and enjoying yourself within them.
What Is Responsible Gaming and Why It Matters

Responsible Gaming Responsible Gaming is a mindset where a player fully controls their time, money, and mental well-being while enjoying gaming. cx99 believes online gaming adds joy to people's lives — but when it becomes a habit and control is lost, that's when problems begin.

Online gaming is growing rapidly in Bangladesh, with millions of people turning to platforms like cx99 for entertainment every day. Making sure that enjoyment never becomes a burden is our responsibility. That's why cx99 has made Responsible Gaming a core principle of the platform from the very start.

Responsible gaming rests on three simple principles: Set a Budget, Set a Time Limit and Accept Losses as Part of the Game. Gaming can be a leisure activity, but it should never be seen as a source of income or a solution to life's problems.

CX99 operates exclusively for adults (18+). We take strict action to prevent minors from accessing our platform.
Warning Signs — When to Be Concerned

Problem gambling often develops gradually and can be hard to recognize at first. You should take note if you experience any of the following signs:

  • Repeatedly trying to win back lost money (chasing losses)
  • Feeling restless, irritable, or anxious when not playing
  • Playing beyond your set budget and losing control
  • Prioritizing gaming over family, friends, or work
  • Lying to family or loved ones about gaming
  • Taking on debt or depleting savings to cover gaming expenses
  • Difficulty focusing on work or studies
  • Repeatedly failing to cut back or stop gaming
If you notice even one of the signs above in yourself, don't wait — contact CX99 support or opt for self-exclusion right away.
Gaming Behavior Risk Level
Secure
Recreational
Warning
Limit Review
Problematic
Get Help
CX99 Protection Tools

CX99 has built a comprehensive protection system to help you stay in control of your gaming. Below is a detailed breakdown of each tool:

Bet Limit
Daily / Weekly / Monthly Limit
Set daily, weekly, and monthly maximum betting limits from your account settings. Once a limit is reached, no further bets can be placed automatically.
Deposit Limit
Deposit Amount Control
Set a maximum amount in BDT you can deposit within a given period. This helps prevent you from exceeding your budget.
Time Limit
Session Time Control
Set a daily limit on how many hours you want to play. You'll receive an alert once your time is up.
Cooling-Off
Temporary Break
Temporarily suspend your account for 1 to 30 days. During this period, you will not be able to play any games.
Self-Exclusion
Long-Term Restriction
Fully deactivate your account for 6 months to 5 years. During this period, opening a new account will also not be possible.
Gaming History
Gaming Record Review
View your complete gaming history at any time — how long you've played, how many bets you've placed, and how much you've won or lost.
How to Use the Protection Tools

Using CX99's responsible gaming settings is straightforward. Just follow the steps below:

1
Log in to your account
Log in to your CX99 account and click the profile icon in the top right corner.
2
Open the Settings Menu
Go to "Account Settings" and find the "Responsible Gaming" tab.
3
Select your preferred limit
Bet limit, deposit limit, session time — choose the limit you need and enter the amount.
4
Confirm
Click "Save" or "Confirm". The limit will take effect immediately.
5
Contact support whenever you need help
If you have any issues or want to self-exclude, contact CX99 support chat directly — help is available 24/7.
Lowering a limit takes effect immediately, but increasing one requires a 72-hour waiting period. This prevents impulsive decisions to raise your limits.
Minor Protection

CX99 is strictly for users aged 18 and above. Keeping minors away from gaming is one of our top priorities. To that end, we have taken the following measures:

  • A National ID (NID) or birth registration certificate is required for age verification during registration.
  • Additional KYC verification is conducted in cases where suspicious activity is detected.
  • If a minor's account is identified, it will be immediately suspended and all associated data removed.
  • Family protection guidelines are provided for parents and guardians.

If a child or teenager in your household shares your device, enable parental controls on your browser and keep the CX99 app locked. Never share your login credentials.

Your CX99 account is entirely personal. Not sharing your password and keeping yourself logged out is the simplest way to protect minors.
Help & Contact

You don't have to face a gaming problem alone. CX99 and various professional organizations are ready to support you. If you feel gaming is affecting your life, take any of the following steps:

  • CX99 Live Chat: Available 24/7 — speak with us in Bangla.
  • Email: [email protected] — expect a reply within 24 hours.
  • Self-Exclusion Request: Directly through your account settings or via support.

Remember, asking for help is not a sign of weakness — it takes real courage. Your well-being and your family always come first.

CX99's responsible gaming team will listen to your concerns in complete confidence and help you find the right solution.
Common Questions

About Responsible Gaming Frequently Asked Questions

Answers to the most frequently asked questions about CX99's responsible gaming.

Yes, but your account cannot be reactivated before the self-exclusion period ends. Once it expires, you'll need to consciously submit a reactivation request — it does not resume automatically.

Yes, lowering a limit takes effect immediately. However, increasing a limit requires a 72-hour waiting period. This rule is in place to prevent impulsive decisions to raise your limits.

A cooling-off period is a short-term break (1–30 days) that ends automatically when it expires. Self-exclusion is long-term (6 months–5 years) and requires a conscious decision to reactivate once the period is over.

Yes. You can notify the cx99 support team, and they will assess the situation and take the necessary steps. Family support plays a vital role in overcoming addiction.

Absolutely. All of CX99's responsible gaming tools are completely free and available to every registered member. There are no additional charges for using them.

Yes, any form of gaming — especially wagering-based games — can become addictive without proper control. However, with awareness and the right limits in place, it can remain a completely recreational experience.
Get started safely

Play responsibly, Enjoy CX99

Gaming at CX99 is about more than winning — it's a safe, fun, and well-managed experience. Register now and play responsibly using our built-in gaming tools.

Register for Free Log In Download the app
18+ Only Free Protection Tools 24/7 Bangla Support Secure Payments
বাংলা